SouthEast Bank Wherever Banking: 
New Online & Mobile Banking Coming Soon!

We hope you're getting excited about our new and improved electronic banking experience! On June 5, 2017, SouthEast Bank will be upgrading our online banking experience, and banking anytime, anywhere, from any device will be easier than ever. If you're already an online or mobile banking customer, be sure we have your current email address on file to help simplify the transition.

As the date gets closer, check back here for more pertinent information.


SouthEast Bank New Online and Mobile Banking: Frequently Asked Questions

Why is SouthEast Bank changing my online banking?
When will the upgrade take effect?
Will there be any disruptions to my existing electronic banking service?
Is there any action required to start using the new experience?
I already have the SouthEast Bank Mobile Banking app. What do I need to do to receive the upgrade?
How will I access the new SouthEast Bank Online Banking from my desktop computer?
Why do you need my phone number for online and mobile banking?
Will I have to re-register for online banking? Will my old password still work?
What will happen when I log in for the first time?
What is a passphrase?
Will I still see my trust word or trust image?
What is a Secure Access Code (SAC)?
What if I do not have access to the phone or account contacts listed?
Will I have to enter a Security Access Code (SAC) every time I log in?
What is device registration?
Will my transaction history transfer over to the new system?
How will my existing Bill Pay accounts and payees be affected?
Can I use this on my phone/tablet?
Is there an online resource for help?
What are the minimum browser requirements for this new system?
What is a unified experience?


More SouthEast Bank Bill Pay Help Topics

Online Bill Pay Basics
Getting Started with Online Bill Pay
How Online Bill Pay Works
Online Bill Pay Benefits
eBill


Why is SouthEast Bank changing my online banking?
We are upgrading our online banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. Our new online banking system offers robust online banking functionality on all of your devices, and will enable you to bank anytime, anywhere like never before.

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When will the upgrade take effect?
The online banking upgrade is scheduled for Monday, June 5, 2017. 

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Will there be any disruptions to my existing electronic banking service?

In preparation for the launch of our new upgraded online and mobile banking on June 5, SouthEast Bank’s Online and Mobile Banking will operate on a read-only basis on the weekend of 6/3/2017–6/4/2017. During this time, you will still have access to view account balances, but other interactive features may be temporarily unavailable. As a result, we recommend that you schedule any time-sensitive transactions on or before Friday, June 2.

 Services affected by the temporary outage include:

  • Bill Pay: Your pre-scheduled payments will still be processed; however, new payments cannot be scheduled during the downtime. 
  • Account Transfers
  • Person-to-Person (P2P) Payments
  • Mobile Deposit
  • Personal Finance Manager

SouthEast Bank customers will enjoy uninterrupted access to ATM, debit card, and branch transactions (during regular business hours), but please note that on these dates, balances displayed in the online and mobile banking platforms may not reflect transactions that occur during the outage.

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Is there any action required to start using the new experience?
Yes, it is important that you either update or validate your email address in order to enable you to log into the new system. You can update your email address in your current NetTeller online banking account, by phone, in-branch.

We also recommend that you update or validate your phone numbers on file and include a mobile number (if possible) for fast access to self-service login messages and alerts. Please call SouthEast Bank's Customer Care center at 1-844-SEBANKS (732-2657) to verify, update, or add your phone number(s).

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I already have the SouthEast Bank Mobile Banking app installed on my phone. What do I need to do to receive the upgrade?

Upgrades to the new mobile app will be automatically pushed out for existing mobile users. Learn more about what to expect when you log in to the app for the first time following the upgrade.

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How will I access the new SouthEast Bank Online Banking from my desktop computer?

You will still continue to click the Login button on the SouthEast Bank homepage.

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Why do you need my phone number for online and mobile banking?
For added security, the new electronic banking system requires you to enter a validation code when logging on from a new device. The Secure Access Code (SAC) will be sent either by an automated voice call or text message to a phone number that you have on file with your SouthEast Bank account. We recommend calling our Customer Care Center to update or validate your phone numbers, including a mobile number (if possible) for fast access to self-service login messages.

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Will I have to re-register for online banking? Will my old password still work?
No, if you already registered, you will still have access. Electronic banking customers will be prompted to create a new password or passphrase when logging into the new system for the first time. Customers may be able to reuse old passwords if they meet updated security requirements.

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What will happen when I log in for the first time?

1. On the Login page, do the following:

  • Click or tap I am a new user.
  • Enter your existing Username/Login ID.
  • Click or tap Submit. The Select Secure Access Code Target page appears.

2. On the Select Secure Access Code Target page, click or tap one of the contact methods to send a secure access code. The Enter Secure Access Code page appears.

3. On the Enter Secure Access Code page, do the following:

  • When the code arrives, enter the code.
  • Click or tap Submit.
  • If prompted to register the device, click or tap Register Device.

4. Enter a passphrase between 14 and 30 characters, then re-enter it in the Confirm Passphrase field.

5. Click or tap Submit.

6. Review your online profile and click Submit Profile. If incorrect, contact SouthEast Bank Customer Care at 1-844-SEBANKS (732-2657).

7. Read the agreement on the Disclaimers page and click or tap I Accept. When you accept the agreement, the Home page appears.

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What is a passphrase?
Passphrases are typically longer than passwords, for added security, and contain multiple words that create a phrase. For greater account security, SouthEast Bank is switching to a passphrase model that must include between 14 and 20 characters. While the new system does not require additional upper case, lower case, or special characters, using these elements may make your passphrase more difficult to guess.

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Will I still see my trust word or trust image?

Soon you will no longer see your trust image or word as part of the login process. We have added several additional security features and systems to protect our customers, and these enhancements have taken the place of the trust word and trust image.

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What is a Secure Access Code (SAC)?

When you log in to online or mobile banking for the first time, you will be prompted to enter a numerical Secure Access Code (SAC) that will be sent to you by your requested method of delivery. This code is good for a one time use for our online banking system and it expires after 15 minutes. 

You’ll be able to choose which method of delivery you would like to use:

  • A phone number that will generate an automated callback to your phone with the code
  • A phone number with text message capabilities that will generate a text message with the code (standard text messaging rates may apply)
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What if I do not have access to the phone or account contacts listed?

You must have access to at least one of the listed contacts to log in for the first time or register a browser device. If you need immediate access, contact SouthEast Bank at 1-844-SEBANKS (732-2657). After we verify your identify, your Customer Care specialist can add a new contact method.

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Will I have to enter a Security Access Code (SAC) every time I log in?

If you have never used a particular browser or device to log in, or if you have forgotten your password, you may need to request a secure access code (SAC) to use it. If you frequently access electronic banking from the same personal computer, tablet, or smartphone, you can choose to register the device for future use and bypass future SAC validation. 

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What is device registration?

If the Internet browser or device is one that you plan to use again, you can choose bypass future secure access code (SAC) validation by registering it when prompted. By registering a browser or a device, you confirm that it is under your control and that you intend to use it to access SouthEast Bank Wherever Banking. You should never register browsers or devices that are shared by public or multiple users.

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Will my transaction history transfer over to the new system?
Yes, you will have access to 6 months of transaction history.

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How will my existing Bill Pay accounts and payees be affected?

Your BillPay account will be upgraded automatically. 

  • Before your account is upgraded, be sure to print out your payment history and scheduled payments from your existing NetTeller Online Banking account. Most payee and account information should transfer over to your upgraded account, but some of your payment information (such as recurring or scheduled payments) may need to be re-entered.

  • After your account is upgraded, be sure to verify your payee names, addresses and account numbers are correct and make any necessary adjustments. This will help avoid disruptions to your scheduled payments.
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Can I use this on my phone/tablet?
Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device —conveniently and securely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you're on a platform that isn't Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.

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Is there an online resource for help?
Yes, there is a "help" button available in the menu.

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What are the minimum browser requirements for this new system?
The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available — not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Browsers below the following requirements will not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below.

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What is a unified experience?
A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device. It is intended to improve your experience by making navigation simple and familiar regardless of device.

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